Getting logs¶

1. Get logs showing the issue
2. Open a ticket on our tracker to report the issue (New issue tab)

Buffers¶

The Android logging subsystem uses different log buffers: events, main, radio and system.
Generally speaking, when the issue you encountered concerned telephony, including data (3G), the buffer you want is radio. In any other case, that's the main buffer you want.

There are various ways to obtain logs:

Using ADB¶

After installing ADB, use it this way:

adb logcat -b [BUFFER]

To prepare a new issue report, you need to save the output to a file:

adb logcat -b [BUFFER] -d > path/to/file

Attach the file to the issue report.

Using aLogcat¶

aLogcat is a (free) Android app that will collect logs and save them to a file, either regularly or when you press the Save button from the app menu.
You can set the desired buffer from the Preferences.

After saving the log, you can get it from a file stored in the alogcat folder on the root of storage.